Privacy policy

Effective date: April 8, 2026

Florajet Inc., doing business as Florajet.ca ("Florajet.ca", "we", "us", "our"), is committed to protecting the privacy of its customers and website visitors. This policy details our practices regarding the collection, use, disclosure, retention, and destruction of your personal information, in strict compliance with the Act respecting the protection of personal information in the private sector (Law 25, Québec) and applicable Canadian laws.

1. Personal Information Collected

As part of operating our services through our Shopify-powered platform, we collect the following categories of information:

Identity and contact information: First name, last name, billing address, shipping address, email address, and phone number.
Financial information: Payment card data and transaction details (processed by secure, industry-compliant payment gateways).
Connection and usage information: IP address, device type, browsing history on our site, items viewed, and preferences.

2. Collection Methods and Profiling Technologies

We collect your information in the following ways:

Directly: When you make a purchase, create an account, or contact our customer service.
Automated (Cookies and Google Consent Mode V2): Subject to your explicit consent, we use cookies to analyze traffic and target our advertising initiatives. In strict compliance with Law 25 and the Google Consent Mode V2 protocol, our site is configured to block the activation of these cookies and the sending of browsing signals until you have made a positive choice ("Accept") via our consent management banner. You may configure your browser or use our banner to refuse or modify your preferences for non-essential cookies at any time, without this preventing you from making purchases.

3. Purposes of Collection and Use

Your personal information is used exclusively for the following purposes:

Processing and fulfilling your orders (payment, shipping, returns).
Providing customer support and responding to your inquiries.
Preventing and detecting fraud to ensure transaction security.
Sending you promotional offers (only if you have expressly consented, with the ability to withdraw consent at any time).

4. Disclosure and Transfer Outside Québec

Florajet.ca is committed to never selling your personal information. We only share your data with trusted third parties and only when necessary:

Service providers: Such as Shopify (hosting), our logistics partners (shipping), and our payment processors.
Cross-border transfers: By using our services, you agree that your information may be hosted on the servers of Shopify and our partners located outside the province of Québec (including in the United States or other Canadian provinces). These third parties are bound by strict confidentiality agreements offering an equivalent level of protection.
Advertising partners: We use Google Ads and Google Analytics to measure the performance of our advertising campaigns and optimize our service. Through the integration of the Google Consent Mode V2 protocol, the transmission of these signals to Google is dynamically adjusted and strictly respects the permissions you grant (e.g., for ad personalization or advertising storage). In this context, and only with your consent, certain transaction and contact data (such as email address and phone number, in encrypted and anonymized "hashed" form) may be transmitted to Google LLC via the Enhanced Conversions feature to improve tracking accuracy. This data is processed in accordance with Google's privacy policy (policies.google.com).

5. Retention, Security, and Destruction

We apply rigorous administrative, technical, and physical security measures to protect your information against unauthorized access, loss, or theft. Your personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, or to meet our legal and tax obligations. Thereafter, it will be securely destroyed or anonymized.

5b. Payment Security

Florajet acts as the data controller. We never store, view, or process your credit card information on our own servers. Our responsibility is limited to the secure management of our administrative access to the Shopify platform and the selection of compliant third-party partners.

All transactions are conducted via secure transmission protocols (SSL/TLS), ensuring that your financial information remains inaccessible to Florajet.ca and unauthorized third parties.

6. Your Rights Regarding Your Personal Information

In accordance with applicable legislation, you may exercise the following rights at any time:

Right of access: Request a copy of the personal information we hold about you.
Right of rectification: Request the correction of inaccurate or incomplete information.
Right to withdraw consent: Withdraw your consent to the disclosure or use of your information for secondary purposes (such as marketing).
Right to data portability: Obtain your information in a structured, commonly used technological format.

7. Contact Information and Complaint Handling

To exercise your rights, ask a question, or file a complaint regarding our privacy practices, please contact our designated privacy officer:

Nicolas, Privacy Officer at Florajet.ca and Florajet Inc.

Email: INFO@FLORAJET.CA

We are committed to acknowledging any request or complaint within a reasonable timeframe and responding in accordance with the deadlines prescribed by law.