Shipping policy

Free Delivery on orders over $99 in Montreal, Laval, South Shore — Same day before 2:00 PM

In the Montreal, Laval, and South Shore regions, orders placed before 2:00 PM (local time) can be delivered the same day (shorter cut-off times may apply in certain areas, as well as during holidays or weekends). Unfortunately, we cannot guarantee a specific delivery time; this may vary depending on the delivery location, shipping time, or calendar day.

  • For residential deliveries: If the recipient is not available at the time of delivery, the delivery person may leave the floral arrangement for them to retrieve upon their return, or attempt delivery the next day. On holidays, deliveries may be made until 8:00 PM.

  • For business deliveries: If the business is closed or does not accept deliveries, delivery may be attempted on the following business day. During holidays, deliveries may be attempted after 5:00 PM.

  • For hospital deliveries: Please ensure the recipient is still at the hospital before scheduling the delivery.

  • Addresses: Please include the apartment, unit, or room number in the delivery address, if applicable.

Quality Commitment and Substitution

Flowers are natural products whose availability depends on arrivals. If a variety illustrated on our site is unavailable or does not meet our freshness criteria on the day of delivery, our florists will replace it with a variety of equal or greater value, respecting the aesthetics and colors of your bouquet.

Replacement for Damage (Exchange at the Door)

A free replacement is granted exclusively in the event of damage during transport validated by our customer service.

  • Exchange procedure: For your convenience, the replacement is handled via a standard exchange. The delivery person brings the new bouquet and simultaneously retrieves the damaged one.

  • Mandatory condition: The damaged bouquet must be kept in its original packaging (unwrapped) to be taken back. Any product that has been unwrapped or not returned to the delivery person will cancel the replacement.

Evidence and Arbitration

A clear photo of the product in its original packaging must be sent to us within 24 hours (flowers/chocolates) or 14 days (accessories).

  • The final verdict: We compare your photo with the proof photo taken by the delivery person upon drop-off. If the delivery person's photo confirms that the product was intact upon delivery, the claim will be denied.

Transport Costs

In the event of confirmed delivery damage, the costs associated with the exchange (new delivery and retrieval) are entirely covered by Florajet.ca ($0 for the customer).

"A refund may only be granted in the event that replacement with an equivalent product is impossible."

 

info@florajet.ca

Contact us by phone at 1-855-FLORAJET  1-855-356-7253